Terms and conditions

Registration

To shop in Firedup online store, you act as a guest. The registration requires a valid email address. In the case of card and credit purchases, the person must be 18 years under the law. When shopping, email and mobile number are required.

 

Change of Address

The customer is responsible for the correct address and zip code in the profile. Address change is made on My page. Registered address will be shipping address.

In case of invoice purchases, the goods are sent to your registered address.

 

Prices

All prices include VAT. All costs relating to the purchase, goods and any fees and freight will appear in the purchase process before you make the actual payment. All offer prices apply as far as stock is available or by campaigns where the time limit is displayed in ads or newsletters. 

We reserve the possibility that errors may occur on prices and inventory as well as technical errors related to shopping cart or checkout. We will then contact the Customer within the next business day and find a good solution.

 

Payment

Credit / debit card

 

Shipping / delivery

Free shipping over 1200 Norwegian kroner. For purchase under 1200 Norwegian kroner the customer have to pay shipping.

 

Unpatched packages

The mail/Posten will send a reminder if you forget to pick up an ordered package. If you still do not get the package by the specified date, it will be returned to us. If so you will be charged a fee of NOK 199, - to cover the costs we have had in connection with the unpatched package.

 

Delivery and return

If you shop at Firedup, you will have 14 days after you have received the item to regret your purchase.  The have to be intact, not used or damaged.

If you wish to make use of the right of cancellation, the (customer) must pay the return charge.